This machine may help improve skin firmness and support facial contouring over time, but it does not replace fillers. Fillers are used to add volume, while this device is designed more for skin tightening, firming, and body/face contouring support. If your main concern is mild skin laxity, the RF facial head may help with consistent use. If you have significant volume loss, deep folds, or sagging, please consult a licensed aesthetic professional to decide whether fillers or another treatment would be more suitable.  

Bonjour, nous sommes désolés pour ce problème. Veuillez d’abord vérifier que le tuyau du vacuum est bien connecté, que le filtre est installé à l’arrière de la machine, et que l’intensité du vacuum est bien réglée. Vous pouvez aussi tester l’aspiration en plaçant la main sur l’embout. Si l’aspiration ne fonctionne toujours pas, veuillez arrêter d’utiliser la machine et nous envoyer votre numéro de commande ainsi qu’une courte vidéo du problème à [service@freyara.com](mailto:service@freyara.com). Notre service après-vente vérifiera votre demande et vous proposera une solution, échange ou remboursement selon votre situation.  

The machine does not emit one fixed temperature, and it does not have a temperature setting or display. The RF head gradually produces a warm sensation, and the actual skin temperature varies depending on the intensity, treatment time, movement speed, and amount of gel used. Please start at the lowest intensity, apply sufficient conductive gel, and keep the handpiece moving continuously. It should feel comfortably warm, not hot or painful. Stop immediately if you feel burning or excessive heat.  

For facial treatment, we recommend using the facial RF head for approximately 10–15 minutes per session. Apply a suitable conductive gel, start at the lowest intensity, and keep the treatment head moving continuously. Please do not use the 40K cavitation head or vacuum massage head on the face. 

The four small white filter pads are spare filters for the vacuum suction handle, designed to prevent oil, moisture, or debris from entering the machine. The two very small round plastic pieces are typically spare seals for the vacuum port/handle, used to maintain consistent suction. 

It can be used on the double chin area, but we recommend using only the small facial RF handpiece; do not use the large cavitation handpiece or vacuum suction handpiece on the neck or throat. 

Product page specification shows: Input: 110–240V; Output: 24V / 2A. 

The items you received are replacement filter pads. Each suction head comes pre-installed with a filter pad, and these replacement pads can be used for replacement. If you need assistance, please contact us at service@freyara.com, and we will send you a video tutorial.  

Essential oils, lotions, creams, and gels are all fine. We’ll be adding our own products to the selection soon. For now, you can use your usual favorites. 

We recommend choosing a product with high moisture content—such as essential oils, creams and lotions, skincare gels, or ultrasound gels. Any brand is suitable.