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You will find some of the frequently asked questions about products. If you cannot find here an answer to your question please contact us

Mini 40K Ultrasonic Cavitation Body Fat Burning Sculpting Device, Cellulite Removal Machine Skin Firming Massager for Firming and Shaping

SKU: TS00104

Q
What is the size difference between this ma home ans one that would be used in a salon/clinic? Is it just as effective or not?
A
 
Q
Is it normal it hear a very high screaming pitched sound pitched noise when using on neck or face ? So loud it feels like it’s going to bust ear drums . I used it with ultra sonic gel as well .
A
Hello, Sorry to hear this. Fat blasting is based on the principle of high-frequency ultrasonic waves. So there will be a frequency sound when it comes into contact with the body. This is a normal phenomenon. Please don't worry 
Q
When I first begun using it I noticed a burning smell. I use a gel with it and I still smell that. I looked it up to and this isn't normal it says it could be the wires in the device burning. Can I exchange it for a new one?
A
Even if you are using gel, a burning smell is not normal. It could be an internal problem, such as an overheated wire. For safety reasons, please stop using the device. We will gladly exchange or replace your device within one year - just send us your order number and a photo or short video showing the problem via email. 
Q
My question disappeared. My machine seems to be not working. The intensity will not turn up. I have sent you the YouTube video of one that works on WhatsApp
A
Hello, there are too many FAQ questions, and sometimes they are not displayed. You can contact us through email and Facebook and send us a video. We will help you solve the problem you encounter. 
Q
The intensity on the 40k fat blasting head is stuck at 0.0 and won’t turn up I have tried all the trouble shooting but nothing happens when I press the arrows to turn it up. I have reached out in WhatsApp but so far no reply.
A
Sorry for not getting back to you in time, to protect your privacy, please contact our after-sales email now: service@freyara.com 
Q
What size fuse ?
A
5*20mm 
Q
Hi what kind of gel can you use with the machine?
A
Hi! You can use any ultrasound or conductive gel with the machine.  
Q
¡Hola! Que potencia en w tiene?
A
60W 
Q
Shipping
A
For more information on how to ship, please scroll down to the bottom and check: https://www.freyara.com/delivery 
Q
What does the ABC's of the 3-in-1 model mean?
A
The ABC mode only represents the different ways of lighting the red light and default is A. Also,the red light is LED, assisting skin rejuvenation