Thank you for your question! Our TS00099 machine comes with a **1-year limited warranty and a 30-day return policy**. If the machine arrives defective or a handpiece stops working, please contact **service@freyara.com** with your order number and a photo or short video showing the issue. Our after-sales team will assess the problem and arrange an appropriate repair, replacement, or refund if eligible. **Return shipping is generally paid by the customer, except for qualifying defects reported within 7 days of delivery.** Our team will confirm any shipping costs before authorizing a return. Please do not return the machine without contacting us first. 

The lipo laser pads on this model are rated at **635–650nm with an energy output of 56 × 180mW**. So the listed specification is **180mW, not 160mW**.  

Shipping to New Zealand usually takes approximately 7–14 business days. The exact delivery time may vary depending on warehouse availability and the shipping carrier. Tracking information will be sent by email once the order has been shipped. 

Yes, you can use this machine with a standard 120V household power supply. The machine supports 110–240V AC, so no voltage converter is required for 120V use.  

Yes, this machine is compatible with a 220V power supply. We will provide a plug that matches the specifications of your location. 

It has a skin-tightening effect. If you want a more professional device, I recommend HIFU 3.0. 

1-2 times per week. 

Hello, detailed information can be found under point five in the "Download Instruction" section. Click to download the file. 

What you received is a spare filter cotton. There is a plug in the middle of the negative pressure head for placing the filter cotton. Each machine's negative pressure head already contains filter cotton. 

Hello, we have not yet opened an offline channel. But please don't worry, our products are all guaranteed for one year, and detailed operation instructions are included. If you have any questions, you can contact us at any time.