Thank you for your question! Our TS00099 machine comes with a **1-year limited warranty and a 30-day return policy**. If the machine arrives defective or a handpiece stops working, please contact **service@freyara.com** with your order number and a photo or short video showing the issue. Our after-sales team will assess the problem and arrange an appropriate repair, replacement, or refund if eligible. **Return shipping is generally paid by the customer, except for qualifying defects reported within 7 days of delivery.** Our team will confirm any shipping costs before authorizing a return. Please do not return the machine without contacting us first.