You will find some of the frequently asked questions about products. If you cannot find here an answer to your question please contact us

UC - FacialFirming 1.0 Golden Glow Collagen Booster Beauty Instrument, Skin Tightening & Wrinkle Reduction

SKU: FY18.0017

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We recommend using it 2-3 times a week, depending on your skin's sensitivity and needs. For sensitive skin, one application per week is sufficient. 
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Yes – please thoroughly remove makeup, cleanse your face, and then apply a suitable gel or serum. This is the only way to ensure efficient energy transfer. 
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The daily mode combines weak RF + EMS + red light, ideal for gentle skincare. The deep mode uses strong RF + red light to specifically stimulate the collagen layer and reduce wrinkles. 
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A treatment typically lasts 10-15 minutes. The device automatically shuts off after 15 minutes of inactivity to prevent overheating. 
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Yes – thanks to the **gentle heat, microcurrents, and LED technology, it is also suitable for sensitive skin. However, we recommend conducting a skin sensitivity test before first use. 
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You can use your preferred conductive gel, serum, or moisturizing product. It is important that your skin is well hydrated for optimal performance. 
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Shipping is fast and reliable – you will usually receive your order within 7 to 10 business days. You can track the shipment at any time using the tracking number. 
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Yes, the FREYARA UC - FacialFirming 1.0 comes with a 12-month manufacturer's warranty. Within this period, we will repair or replace any technical defects. 
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Don't worry – you have a 30-day return policy for quality issues. Simply contact our customer service, and we will arrange a free return or replacement. (service@freyara.com) 
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No, if the reason for the return is a quality defect, we will of course cover the return shipping costs for you.